The future of insurance is the aftermath of today. The instability of the market has become a permanent condition and affects the intensity and extent of these changes. This requires investment in something new and unknown.
Insurance companies face challenges of inflation, interest rates and so forth. They handle risks of pandemics, cyberspace and the natural environment, which already have a significant impact. All this, combined lead the insurance industry to necessary institutional changes.
Many changes made during the pandemic will continue. More than 65% of consumers intend to continue the habits they have adopted. Many of the pandemic changes in the insurance industry, especially those related to claims, are likely to be sustained as well.